Exit story · Early Startup
I Was Put On A PIP With A 98% CSAT. The PIP Was About "Energy".
PIPd_and_Proud·PIP Victor
Ex-Lumenary Health·Customer Success Lead·Customer Success·1 year, 3 months·Nashville, TN
· Left in 2026
6.8
Toxicity
The LinkedIn Spin
Grateful for my time helping Lumenary's customers succeed. Off to the next adventure!
The Unfiltered Truth
Highest CSAT on the team for three quarters running. The PIP had one line item: "bring more energy to team rituals." The team ritual was a 4:30 PM Friday standup with mandatory camera. I passed the PIP, kept the CSAT, and resigned the week after with a job that doesn't grade my face.
Exhibit A · Manager Receipt
“Goal 1 of 1: "Bring more energy to team rituals (cameras on)." Success metric: "Observed." — The entire PIP”
Red flags
- #PIP Theater
- #Vibes-Based Reviews
- #Mandatory Camera Culture
Reality check
Work-life balance
2/5
Management sanity
2/5
Compensation reality
3/5
Gaslighting frequency
4/5